Operations Executive

Reporting Line
Operations Manager - US
Las Vegas
Employment Status
Full Time

Role Description:

Working with the Operations Manager and the Operations Team in the UK who provide customer-facing and back-office administration support to the sales function.

This is a varied and dynamic role in a fast-growing multinational public company. The role involves liaison with colleagues throughout Quixant’s operations team, which span the US, UK, Italy, Germany, and Taiwan.

The role covers a wide range of administration tasks including but not limited to:

Key Responsibilities:

  • Working with the Operations Manager and Sales team to ensure quotes are processed correctly.
  • Ensure all the following are completed in a timely manner:
    • Processing customers order into SAP in line with company processes.
    • Process customer Invoices in a timely manner.
    • Process customer returns and adhere to procedures and systems.
    • Ensure new customers receive Quixant’ s Terms of Business and associated legal agreements.
    • Maintain customer records on the CRM database, ensuring changes in address or contacts are updated promptly.
    • Communicate with customers regarding all aspects of their orders.
    • Prepare and ship customer orders/items for repair (RMA) process.
    • Support the sales team with quotes, pricing, and lead times.
    • Monitor sale or return invoice lists.
    • Ensuring inventory counts are carried out in line with the needs of the business.
    • Managing and assisting with customer shipments and all relevant paperwork is completed correctly.
    • Ensure incoming shipments are processed and stored correctly.
  • Cover day to day tasks for the global team as and when required.
  • Checking SAP Data is correct in preparation for the Operations Manager to run monthly management reports.
  • Responding to correspondence in a professional and timely manner, including phone and email communications.
  • Office and facilities duties including but not limited to helping answer phones, greeting visitors and other duties as and when required.
  • Attendance at local exhibitions to support Sales and Marketing with the running of the stand and show agenda, meet, and greet customers, provide refreshments and any other ad-hoc duties.
  • Possible occasional travel to international offices for training, meetings, and exhibitions if required.
  • Other ad-hoc activities to support the needs of the business or as requested by the Operations Manager.

Qualifications and Experience:

  • 3+ years of Customer Service experience.
  • Experience in order processing.
  • Excellent verbal and written communication skills.
  • Accuracy and Exceptional attention to detail with ability to organize and prioritize.
  • Advanced experience using Microsoft Office including Word, Outlook, and Excel.
  • Strong team working skills.
  • Ability to meet deadlines.
  • Basic knowledge of Domestic shipments.
  • Basic Warehouse procedures.
  • Basic Inventory procedures.
  • Pass a background check.

Physical Requirements:

  • Ability to lift/move 40 lbs.
  • Operate a pallet jack.
  • Pick and pack orders in boxes.
  • Prepare pallet for shipment.

Preferred Skills:

  • Knowledge of Import/Export, air freight and LTL.
  • Willingness to obtain Forklift Certification.


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