Operations Executive

Role Description:

Working with the Operations Manager and the Operations Team in the UK who provide customer-facing and back-office administration support to the sales function.

This is a varied and dynamic role in a fast-growing multinational public company. The role involves liaison with colleagues throughout Quixant’s operations team, which span the US, UK, Italy, Germany, and Taiwan.

The role covers a wide range of administration tasks including but not limited to:

Key Responsibilities:

• Working with the Operations Manager and Sales team to ensure quotes are processed correctly.
• Ensure all the following are completed in a timely manner:
  • Processing customers order into SAP in line with company processes.
  • Process customer Invoices in a timely manner.
  • Process customer returns and adhere to procedures and systems.
  • Ensure new customers receive Quixant’ s Terms of Business and associated legal agreements.
  • Maintain customer records on the CRM database, ensuring changes in address or contacts are updated promptly.
  • Communicate with customers regarding all aspects of their orders.
  • Prepare and ship customer orders/items for repair (RMA) process.
  • Support the sales team with quotes, pricing, and lead times.
  • Monitor sale or return invoice lists.
  • Ensuring inventory counts are carried out in line with the needs of the business.
  • Managing and assisting with customer shipments and all relevant paperwork is completed correctly.
  • Ensure incoming shipments are processed and stored correctly.
• Cover day to day tasks for the global team as and when required.
• Checking SAP Data is correct in preparation for the Operations Manager to run monthly management reports.
• Responding to correspondence in a professional and timely manner, including phone and email communications.
• Office and facilities duties including but not limited to helping answer phones, greeting visitors and other duties as and when required.
• Attendance at local exhibitions to support Sales and Marketing with the running of the stand and show agenda, meet, and greet customers, provide refreshments and any other ad-hoc duties.
• Possible occasional travel to international offices for training, meetings, and exhibitions if required.
• Other ad-hoc activities to support the needs of the business or as requested by the Operations Manager.

Qualifications and Experience:

• 3+ years of Customer Service experience.
• Experience in order processing.
• Excellent verbal and written communication skills.
• Accuracy and Exceptional attention to detail with ability to organize and prioritize.
• Advanced experience using Microsoft Office including Word, Outlook, and Excel.
• Strong team working skills.
• Ability to meet deadlines.
• Basic knowledge of Domestic shipments.
• Basic Warehouse procedures.
• Basic Inventory procedures.
• Pass a background check.

Physical Requirements:

• Ability to lift/move 40 lbs.
• Operate a pallet jack.
• Pick and pack orders in boxes.
• Prepare pallet for shipment.

Preferred Skills:

• Knowledge of Import/Export, air freight and LTL.
• Willingness to obtain Forklift Certification.